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Unable to recognize AMS Max 410 Motor Controller in labview

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Hey there,

 

I'm trying to interface a third party motor controller (Company Name: AMS : Model: MAX 410) with lab view. In spite of physically connecting the device to the computer, the lab view's Max isn't showing the device in the "Devices and Interfaces" section. 

 

When I scanned for instruments, it says "No connected instrument detected". Please let me know how to troubleshoot this issue and also which instrument driver to install for this device.  


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