I downloaded the community edition version using my account.
When opening the NILM and trying to activate the software, the applicaiton prompts for account login to check for active licenses.
However, upon entering my details, the application goes to loading screen (indicating a successful login) and stays there.
No further dialog is displayed (no error, no overview of current active licenses on the account, etc).
see screenshot below of the loading screen (the loading icon is still moving, not frozen):
The software licenses are present in the account: