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can't connect to c-rio 9068

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I have the full 2013 development system which includes the real time module. I'm trying to use it with the c-9068 for the first time. I'm able to see it in MAX and everything seems fine. When I add it to a project, I can see the modules but I can't connect and see the green light turn on (see image). I also notice it says "features not available" for some reason. I've reset and re-installed software on the cRIO several times with no luck. I also have this happen on my home network as well as my work network. I'm fairly sure all of my software is up to date. What am I missing?

 

Thanks in advance.


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